West Hampstead Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which West Hampstead Man And Van provides household, office, single-item, and general transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. Throughout this document, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer, hirer, or person making the booking.

These terms apply to all West Hampstead man and van bookings unless we agree in writing to vary them. If any part of these terms is found to be unenforceable, the remainder will continue to apply. Nothing in these terms affects your statutory rights as a consumer under UK law.

The service is designed to support lawful transport, loading, unloading, and handling of goods. We aim to provide a professional man and van service, but the exact scope of work may vary depending on the booking, access conditions, item type, and the information you provide at the time of reservation.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the requested service details. A booking request may be made by any agreed method, but it will not become binding until we have acknowledged it and, where required, received any deposit or prepayment. When you book a West Hampstead Man And Van service, you must provide accurate and complete information.

This includes, where relevant, the collection and delivery addresses, access arrangements, parking restrictions, item dimensions, estimated weight, number of floors, whether lifts are available, and any special handling requirements. If the information supplied is incomplete or inaccurate, we may revise the quoted price, adjust the vehicle size, modify staffing levels, or cancel the booking if safe or lawful performance is not possible.

You are responsible for ensuring that someone authorised is present at both collection and delivery points unless otherwise agreed. If we are unable to complete the job because you or your representative is not available, you may still be charged for the wasted travel time, waiting time, or any other reasonable costs incurred. We may refuse to move items that are unsafe, prohibited, improperly packaged, or likely to cause damage to property or persons.

2. Prices and Payments

Charges may be based on hourly rates, fixed prices, mileage, vehicle size, labour, waiting time, congestion, parking, tolls, or a combination of these factors. Any estimate given before the job is accepted is based on the information available at the time and is not a final price unless expressly stated in writing. If the actual work differs from the original description, the final amount may change.

Unless otherwise agreed, payment is due in full on completion of the job. We may require a deposit, part payment, or full prepayment in advance, particularly for larger jobs, long-distance transport, or short-notice bookings. Accepted payment methods will be stated at the time of booking. All amounts quoted are inclusive or exclusive of VAT depending on whether VAT applies and will be made clear where relevant.

Additional charges may apply for waiting time, extra loading or unloading, congestion, stair carries, long carries, dismantling or reassembly, additional stops, or delays caused by circumstances outside our control. If we incur extra costs due to changes made by you on the day of service, those costs may be added to the final invoice. Failure to pay on time may result in late-payment charges where permitted by law, and we reserve the right to recover reasonable debt-collection or enforcement costs.

3. Cancellations, Amendments, and Delays

You may request cancellation or amendment of a booking, but any change is subject to our confirmation and operational availability. If you cancel with sufficient notice, no fee may apply; however, cancellation charges may be payable where a vehicle, crew, or time slot has already been reserved for your job. The exact fee may depend on the notice period and the resources already committed.

If you amend the booking, we will do our best to accommodate the change, but we are not obliged to accept alterations that materially affect the original scope of work. Changes to date, time, route, address, or item list may lead to an updated price. If you request a later start time or cause significant delay, we may need to reschedule or shorten the work to remain within safe working limits.

We are not liable for delays caused by traffic, weather, road closures, accidents, breakdowns, strikes, acts of public authorities, or any other event beyond our reasonable control. In such cases we will take reasonable steps to continue the service or rearrange the booking, but we will not be responsible for loss arising from delay unless caused by our negligence or deliberate misconduct.

4. Customer Responsibilities

You must ensure that all items are ready for collection at the agreed time, unless we have specifically agreed to packing, dismantling, or loading support. Items should be properly packed, secured, and labelled where appropriate. Fragile goods, electronics, glass, artwork, and similar items should be protected using suitable packaging. We are entitled to rely on the assumption that items are safe to move unless you tell us otherwise.

You must disclose in advance any items that are unusually heavy, awkward, valuable, hazardous, or likely to require special handling. This includes, for example, pianos, safes, aquariums, fuel, batteries, chemicals, pressurised containers, and other restricted goods. We may refuse to carry any item that could pose a risk or that is unlawful to transport without permits, declarations, or specialist equipment.

If our team has to work in poor access conditions, such as narrow stairways, limited parking, or restricted loading areas, you must ensure the conditions are safe and lawful for the service. You are responsible for obtaining any required permissions from landlords, managing agents, building management, neighbours, or local authorities where applicable. Any fines, penalties, or charges caused by your failure to secure permission or provide accurate instructions will be your responsibility.

5. Liability and Insurance

We will exercise reasonable care and skill when carrying out West Hampstead Man And Van services. However, our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable care. We do not accept responsibility for indirect, consequential, or economic losses such as loss of profit, loss of business, missed appointments, or emotional distress.

Where items are damaged due to our proven negligence, our liability will ordinarily be limited to the lower of the repair cost, replacement cost, or the market value of the item immediately before the damage occurred. Proof of value, condition, and ownership may be required before any claim is considered. We are not liable for pre-existing damage, ordinary wear and tear, hidden defects, or damage resulting from inadequate packaging supplied by you.

To the extent permitted by law, we are not responsible for loss or damage caused by events outside our control, including defective premises, unstable fixtures, unsuitable access, or unsafe loading conditions not disclosed in advance. You are responsible for ensuring that items are correctly insured if they are of high value or particularly fragile. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

6. Waste Regulations and Prohibited Materials

If the service includes the removal, transport, or disposal of waste, all such activity must comply with applicable UK waste regulations. We will only transport waste lawfully and may require clear instructions on the type and destination of waste before accepting the job. You must not ask us to dispose of waste in a manner that breaches environmental law, licensing rules, duty-of-care requirements, or local authority restrictions.

Waste must be correctly described and separated where necessary. Any suspected hazardous waste, electrical waste, clinical waste, asbestos, paint, solvents, oils, gas cylinders, or other controlled materials must be disclosed before booking. We may refuse to transport or dispose of such materials if we do not hold the required authorisations or if the disposal route is unsuitable. If you present prohibited waste after arrival, we may cancel the waste element of the job and charge for time and travel already incurred.

You remain responsible for ensuring that any waste handed over to us is lawfully transferred and that you provide accurate information about its nature and source. Where required, a waste transfer note or similar record may be completed. If you request the disposal of items that are not waste but are to be reused, donated, or moved elsewhere, you must make that clear in advance. Any breach of waste law caused by your instructions, omission, or misdescription may be your responsibility.

7. Goods in Transit, Handling, and Storage

We will handle goods with reasonable care during loading, transport, and unloading. Unless we have expressly agreed to pack, dismantle, or assemble items, those tasks remain your responsibility. When loading is performed by you, or under your instruction, we are not responsible for damage caused by your method of packing, stacking, or securing goods. We may refuse to load any item that appears unsafe, unstable, or likely to cause damage to the vehicle or other property.

If goods are to be stored temporarily in our vehicle or elsewhere by agreement, we will use reasonable care but do not provide long-term storage unless separately contracted. Risk in the goods passes in accordance with the agreed service arrangement and, where appropriate, when items are delivered to the nominated destination. You should remove or secure cash, jewellery, documents, medicines, and other personal effects before the move.

Where the job involves multiple stops, self-storage facilities, or third-party premises, we may rely on the directions given by you or your representative. We are not liable for loss arising from instructions that are ambiguous, incomplete, or changed without sufficient notice. If we believe a delivery would place us in breach of road traffic law, parking rules, or site rules, we may suspend work until the issue is resolved.

8. Complaints, Claims, and Evidence

If you wish to raise a complaint or claim, you should do so promptly after the service is completed. You must provide reasonable details, including the nature of the issue, the items affected, and any supporting evidence such as photographs, invoices, or proof of ownership or value. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any entitlement to remedy.

We may inspect damaged items, request additional information, and offer repair, replacement contribution, refund, or another reasonable resolution where appropriate. Any remedy will be assessed on a case-by-case basis and will reflect the circumstances of the booking, the evidence available, and the extent to which our actions caused the loss. No claim will be accepted where the damage was not reported in time or where the item was already defective.

Nothing in this section prevents either party from relying on their legal rights. However, where a dispute can be resolved amicably, both sides agree to act reasonably and to share relevant information in good faith. We may retain records, notes, and vehicle logs to assist with any investigation or legal response.

9. Termination and Refusal of Service

We may cancel, suspend, or terminate a booking immediately if you fail to provide the required information, if payment is not made when due, if the job would be unsafe, if prohibited items are present, or if your behaviour creates a risk to our staff, property, or vehicle. We may also refuse service where the location, access, or instructions would require unlawful parking, unsafe lifting, or other unreasonable conditions.

If the service is terminated after arrival due to your breach of these terms, you may still be charged for attendance, waiting time, and any work already completed. We will not be liable for inconvenience or delay arising from a justified refusal to proceed. Any decision to stop work will be made reasonably and in good faith, taking into account safety, legality, and practicality.

These terms may be updated from time to time. The version in force at the time of your booking will apply to that booking unless a later change is expressly agreed. If you continue to use our West Hampstead man and van services after revised terms are issued, that does not affect the validity of completed bookings made under earlier terms.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or from any booking with West Hampstead Man And Van, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another jurisdiction.

By making a booking, you confirm that you have read, understood, and accepted these terms. They are intended to create a fair and lawful framework for the provision of a professional man and van service, balancing operational flexibility with customer protection. If any section is inconsistent with mandatory legal requirements, the relevant law will take precedence and the remainder of the document will stay in force.

End of Terms and Conditions.