d) Any special handling requirements, oversized items or fragile Goods.

3.3 Quotations are normally based on the information provided by the Client. The Company reserves the right to adjust the price if the information supplied is incomplete, incorrect or changes materially before or during the move.

3.4 All dates and times are offered subject to availability. The Company will make reasonable efforts to adhere to agreed arrival times but cannot guarantee exact start or completion times due to traffic, access issues and other factors beyond its reasonable control.

4. Charges and Payments

4.1 Charges may be based on hourly rates, fixed quotes, or a combination of both, as specified in the written confirmation. Minimum booking periods may apply.

4.2 Rates may vary depending on the day of the week, time of day, distance travelled, number of operatives required and the nature of the Goods or Premises.

4.3 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the move. The Company reserves the right to require a deposit or advance payment to secure a booking.

4.4 Accepted forms of payment will be communicated to the Client in advance. The Company may refuse to commence or continue work if satisfactory payment arrangements have not been made.

4.5 If additional work is requested by the Client or becomes necessary due to circumstances not disclosed at the time of booking, such as further addresses, extra items, or waiting time caused by the Client, the Company may charge additional fees at its standard rates.

4.6 All prices are stated exclusive of any applicable taxes or government charges, if relevant, unless expressly stated otherwise.

5. Cancellations and Amendments

5.1 If the Client wishes to cancel or reschedule a booking, they must notify the Company as soon as possible in writing.

5.2 The following cancellation charges may apply:

a) More than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be applied to a rescheduled date at the Companys discretion.

b) Between 24 and 72 hours before the scheduled start time: the Company may retain up to 50 percent of any deposit or charge a reasonable cancellation fee.

c) Less than 24 hours before the scheduled start time or on the day of the move: the Company may charge up to 100 percent of the estimated cost.

5.3 If the Client is not present or does not provide access to the Premises at the agreed time, the Company may treat this as a late cancellation and charge accordingly.

5.4 The Company reserves the right to cancel or postpone the Services due to unforeseen circumstances, including but not limited to unsafe conditions, severe weather, vehicle breakdown, staff illness or events beyond its reasonable control. In such cases, the Company will seek to arrange an alternative date or time, but shall not be liable for any consequential losses arising from such delay or cancellation.

6. Client Responsibilities

6.1 The Client is responsible for:

a) Ensuring that suitable and lawful parking is available for the Companys vehicle at all Premises and for the duration of the work.

b) Obtaining any parking permits, dispensations or access permissions in advance where required.

c) Ensuring that Goods are packed securely and safely, unless the Company has agreed to provide packing services.

d) Being present, or appointing a representative to be present, during loading and unloading to provide instructions and confirm that the correct Goods are moved.

e) Ensuring that all Goods to be moved are ready for collection at the scheduled time and that items not to be moved are clearly separated or labelled.

f) Ensuring that appliances are disconnected, defrosted and drained as required before the move.

6.2 The Client is responsible for any parking penalties, towing costs or additional charges incurred by the Company as a result of unclear or unlawful parking arrangements, unless caused solely by the Companys negligence.

7. Restrictions on Goods

7.1 Unless expressly agreed in writing, the Company will not carry:

a) Hazardous, flammable, explosive or corrosive materials.

b) Illegal goods or items obtained unlawfully.

c) Live animals or plants that may be damaged or cause damage in transit.

d) Perishable foodstuffs or items requiring temperature control.

e) Cash, securities, jewellery, precious metals, valuables or important documents.

7.2 If the Client includes any prohibited items without the Companys knowledge or consent, the Client does so at their own risk. The Company may remove, dispose of or decline to move such items and shall have no liability for loss or damage arising from this.

8. Loading, Transport and Delivery

8.1 The Company will take reasonable care in handling, loading, securing and transporting Goods. However, the safety of Goods may depend on the quality of packing and the information provided by the Client.

8.2 The Client must ensure that all fragile or delicate items are clearly marked and appropriately packed. The Company may refuse to move items that are inadequately packed or present a health and safety risk.

8.3 Delivery of Goods will be made to the address specified by the Client in the booking confirmation. The Client or their representative should be available to receive the Goods and indicate where items should be placed.

8.4 If no one is present to receive delivery at the agreed time, the Company may, at its discretion, either wait and charge for waiting time, return the Goods to its vehicle base, or deliver to an alternative location agreed with the Client. Additional charges may apply for any extra time or distance.

9. Liability and Limitations

9.1 The Company will exercise reasonable skill and care in providing the Services, but its liability for loss of or damage to Goods is limited as set out in this section.

9.2 The Company will not be liable for:

a) Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to Goods.

b) Loss or damage to Goods packed by the Client, unless there is clear evidence of negligence by the Company.

c) Losses arising from delays, missed delivery times or cancellation where such events are caused by factors beyond the Companys reasonable control.

d) Indirect or consequential losses, loss of profits, loss of enjoyment, or loss of opportunity.

9.3 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Client must provide evidence of the loss or damage and reasonable proof of value.

9.4 Subject to applicable law, the Companys total liability in respect of any claim, whether arising in contract, tort including negligence or otherwise, shall not exceed the lower of:

a) The reasonable replacement value of the affected Goods; or

b) The total amount paid by the Client to the Company under the Contract in which the loss or damage occurred.

9.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

10. Insurance

10.1 The Company will maintain appropriate insurance cover in relation to its vehicles and public liability, as required by law and in line with industry practice.

10.2 The Client is strongly advised to arrange their own insurance for Goods in transit, particularly for high value or delicate items, and should check with their insurer whether cover applies during removal and transport.

11. Waste, Disposal and Environmental Regulations

11.1 The Company operates in accordance with relevant waste and environmental regulations. It will only remove waste or unwanted items where this has been agreed in advance and where lawful disposal routes are available.

11.2 The Company is not a general waste carrier unless otherwise stated. Where the Company agrees to remove items for disposal, these must not include hazardous or prohibited materials such as chemicals, asbestos, gas cylinders, clinical waste or electrical items that require specialist recycling, unless specifically agreed.

11.3 The Client is responsible for accurately identifying items for disposal and for ensuring that no personal data or sensitive documents are included in waste items.

11.4 Additional charges may apply for the disposal of bulky items, electrical equipment, mattresses or materials subject to special processing or recycling rules.

12. Access, Safety and Property Damage

12.1 The Client must ensure that access routes at all Premises are safe, clear and suitable for the movement of Goods and for the Companys personnel and vehicles.

12.2 The Company is not liable for damage to floors, walls, doors, fixtures or fittings where such damage results from moving large or heavy items through confined spaces, provided the Company acted with reasonable care and the risk was pointed out or obvious.

12.3 The Company may refuse to move items that, in its reasonable opinion, cannot be moved safely without risk of personal injury or serious property damage.

13. Delays and Events Beyond Control

13.1 The Company will use reasonable endeavours to carry out the Services within the estimated timescales, but all start and completion times are estimates.

13.2 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, accidents, strikes, civil unrest, public transport disruption, or failure of third-party services.

14. Complaints

14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

14.2 Formal complaints should be submitted in writing, setting out the relevant details, within a reasonable time following completion of the Services. The Company will review the complaint and respond within a reasonable period.

15. Personal Data

15.1 The Company may collect and process personal data from the Client for the purposes of administering bookings, providing the Services, handling payments and complying with legal obligations.

15.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Contract, to comply with legal duties, or where the Client has given consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company and supersede any prior agreements, understandings or representations.

17.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.4 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the provision of the Services, provided that such assignment does not materially reduce the protections afforded to the Client.

17.5 The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.